Brand Loyalty No More

on Sep 9, 2011
I pride myself to be a very loyal person... This does not only applies to those I love but things as well... If I like the particular brand, I will stick to it... I will not change even when the products are inferior compare to others found on the market... Besides that, I will try to defend it if someone tries to talk bad about it... That's how far I will go when I'm in love with the brand!!!

Take 'Sony' for example... I like the brand a lot... So you can see that I'm using their DSLR... Same goes for my LCD TV and some other appliances... So those brand that I love, you are in luck!!! But there are times that I dislike the brand and this is really bad because once I dislike the brand, that's it... That's the end of our relationship... I'm those love it or hate it kind of guy... Seldom in between... 

So looking at the title, I'm very sure you know what this blog post is all about... Yeap that's right... I'm boycotting a particular brand... Wanna know which brand and thing that I'm talking about??? It is non other than our beloved 'Pug'... I'm really sick of it... Please don't get me wrong... It is an awesome car but those in-charge of bringing in the car is the one to blame... If you follow my blog, you will know that our '308 Turbo' is giving us lots of problems (universally known that 308 Turbo have lots of problems)... The latest one is the canvas that cover the panoramic roof decides to play hide and seek with us... Disappearing for no reason... Ask the service center and they said the canvas 'koyak'!!! WTH... 

Problems are frustrating but you know what beats it??? When there is no replacement parts in Malaysia!!! When there is something wrong with my 'Pug', the only thing that I hear coming out from the service center is "need to diagnose it first"... Ok, no problem with that... The next thing they said will be need to change certain part... Again no problem with that... The following thing that they said is the one I hated most... "No parts... Need to order from France and the waiting time will be no less than 3 weeks!!!"... 

If you ask me, it just don't make any business sense... 'Nasim' which is a subsidiary of 'Naza' is selling 'Peugeot' like hot cakes now but what about after sales service??? None if you ask me... Everything also need to wait... I'm very sure they know about the common problems found on the 308 Turbo but why can't they just bring in some spare parts just in case??? Always asking the customers to wait is a BIG no no if you ask me and I know a lot of people are getting frustrated with 'Peugeot' now and 'Nasim' you better do something about it before you lose all your existing and potential customers... And you know what, if someone ask me whether is it wise to buy 'Peugeot', I will ask them to look away in order to avoid any hassle in the near future... 

After using the 'Peugeot' for 2 years, I'm on the verge of giving up on the car... Again not because of the problems that it makes but the people in- charge of bringing in the cars that are to blame... Shame on you 'Nasim'... 


p.s. I'm still waiting for my fucking turbocharger to arrive!!!

2 comments:

Anonymous said...

and you are not alone judging by the many comments one can find in various auto forums and in some newspapers!
Yes, it seems everything is in France and is dispatched via a slow boat to China. What next, oil and air filters!

Dave said...

that's what drives me up the wall!!! if they can keep some stocks on hand, these things will not happen... they are clever as they are using Petronas engine oil so this will not be an issue...